by-step guide as to assessing your client. Despite the structure, please consider which information is most pertinent to the client and ensure that you provide that in your document. You will of course need to include a TITLE page and REFERENCE list, as usual.

What to include?

1. Title page

-       No executive summary

2.     Brief introduction

3. Situation Analysis

o    Macro-environment

• Social
  • Reflect of relevant digital trends, e.g. From passive to active content consumption
  • Stories, communications trend, etc.
• Economics
  • How is the economy situation influencing the organization or the product usage?
  • Reflect on unemployment rate, income, purchase power, etc.
• Technological
  • Reflect on the advancement of marketing technology
• Legal
  • Data protection and privacy laws (e.g. GDPR laws, privacy act)
  • Australian consumer law
• Political
  • How is the political landscape influencing the organization or the product usage?
• Environmental
  • Physical environment issues or how are the pro-environmental trend and regulations influencing the organization or the product usage?

o    Meso-environment

• Customer Analysis
• Competitor Analysis (Who are their 2 direct competitors and how do they compare?)

o    Micro-environment analysis

• Company analysis
  • Who is your client, what do they do and sell/ offer to the customers?
• Digital assessment (Use of Table can help minimize word usage):
  • Audit of existing social media platforms (followers, number of posts, engagement statistics, etc.). Make a comparison with the three key competitors identified in the meso-
  • Email marketing assessment
  • Website and landing page assessment
  • SEO assessment (i.e., Google search using relevant keywords)
  • Paid advertising assessment
  • The organisation’s digital capability

Summarize digital challenges: Identify 2 key digital challenges for the organization you have selected, as a result of your digital assessment. Demonstrate and justify why these are important issues that should be fixed (i.e. what would the benefits be of fixing these issues).

4.             Personas and their journey maps

Persona creation and customer journey mapping. Build a total of 3 personas (you can use the personas from your previous assignment), include an actual picture or a drawing. Use the following four segmentation bases to build your persona:

• Demographics: age range, gender, marital status, children, education, job type
• Geographic: where do they live? What does that tell us about their culture and lifestyle?
• Psychographics: goals, values, aspirations, pain-points, hobbies and other lifestyle What do they want to achieve and how can your product/services help them?
• Behaviour:
  • Behaviours that are relevant to your product/service
  • What are their digital behaviours (social media usage, preferred digital channels, best point of contact, offline behaviours, how much time on their smartphone, laptop, and tablet? Where do they get their information from?
  • What are the customers supposed to do with your marketing?

In this assignment, personas and their journey maps will be considered as figures, thus excluded from the word count. Please try to be concise and informative in presenting the personas and journey maps.

5.     Reference List

Harvard or APA format. Refer to https://www.griffith.edu.au/library/study/referencing.

Consistency is important. Minimum of 10 references. Please see the Sources and Referencing section below on how to include appropriate references for this assignment.

No appendices in this assignment. All content should be included in the body of the report.

Sources and Referencing

When compiling the report, you should take a practical applied view of marketing concepts. Therefore, it is likely the some of the sources used in this assignment are considered non-academic, and this is fine. However, you are still required to provide quality references from authorities that are respected and know what they are talking about. Don’t just use the first google answer you can find and take this as your answer. Dig deep and demonstrate that you have done your homework.

You should also ensure a wide variety of sources to guide your research. These references should be a mix of academic (journal articles) and non-academic (textbook, websites, news, trade articles) sources. It is expected that you will conduct your own research from academic and trade journals to supplement textbook material. All sources should be correctly referenced using APA or Harvard standard. Refer to https://www.griffith.edu.au/library/study/referencing. Incorrect referencing will see marks deducted, according to the criteria.

Digital Backups of your work

To avoid losing your data, students are always expected to keep a copy of their work backed up. The best strategy is to save your work in multiple locations. It is suggested to save your work on a computer, USB and in your One Drive (attached to your student email) or any cloud storage after each edit, to save losing work. “Losing your work” is not an acceptable reason to apply for an extension. Students are expected to retain copies of all assessment items submitted until a final grade for the course has been awarded. Creating a backup of all your computer files is highly recommended.

Submission

This assignment should be submitted online through the SafeAssign submission portal by the due date. More detailed guidelines on how to submit an assignment in SafeAssign can be found in the Assessment folder.

It is advised that you submit your work first as a draft (see draft submission point) and read the similarity report. The similarity report is designed to allow you to self-check for plagiarism. When you believe your work is free of referencing errors and plagiarism, you should submit through the final submission link. Only two drafts, and one final submission are allowed in the system. Please check before you submit, to ensure that you submit the correct file. Please remember that similarity reports are not generated instantaneously and can take up to 24 hours.

Only one member of your group shall submit the assignment to the submission point.

Please consider this when planning your time up to the due date and time, since high traffic in the submission point can cause file upload failure. Penalties of 10% of the maximum mark possible are deducted for each day the assignment is submitted late. Weekends count as one day.

Return of Marks

Your work will be marked online and returned by email from the marks centre. Marks will be uploaded to your marks centre no later than 2 weeks from your submission.