BSBCRT611 Apply Critical Thinking for Complex Problem Solving

Summative Assessments

The summative assessments are the major activities designed to assess your skills, knowledge and performance, as required to show competency in this unit. These activities should be completed after finishing the Learner Guide. You should complete these as stated below and as instructed by your trainer/assessor.

Skills, knowledge, and performance may be termed as:

• Skills – skill requirements, required skills, essential skills, foundation skills
• Knowledge – knowledge requirements, required knowledge, essential knowledge, knowledge evidence
• Performance – evidence requirements, critical aspects of assessment, performance evidence.

Section A: Skills Activity

The Skills Activity is designed to be a series of demonstrative tasks that should be assessed by observation (by the assessor or third party, depending on the circumstances). In some cases, skills will be demonstrated in writing, where the criteria fits.

It will demonstrate all of the skills required for this unit of competency – your assessor will provide further instructions to you, if necessary.

Section B: Knowledge Activity (Q & A)

The Knowledge Activity is designed to be a verbal questionnaire where the assessor asks you a series of questions to confirm your competency for all of the required knowledge in the unit of competency.

Section C: Performance Activity

The Performance Activity is designed to be a practical activity performed either in the workplace or a simulated environment. You should demonstrate the required practical tasks for the unit of competency and be observed by the assessor and/or third party, as applicable to the situation. If the third party is required to observe you, you will need to make the required arrangements with them.

If necessary for the activities, you should attach completed written answers, portfolios, or any evidence of competency to this workbook.

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Section A: Skills Activity

Objective: To provide you with an opportunity to show you have the required skills for this unit.

This activity will enable you to demonstrate the following skills:

The foundation skills are covered in the Performance Activity for this unit.

Section B: Knowledge Activity (Q & A)

Objective: To provide you with an opportunity to show you have the required knowledge for this unit.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

• legislative frameworks and organisational policy or procedures applicable to identified workplace problem
• critical and creative thinking techniques applicable to performance evidence
• advantages and risks in the development of solutions for identified workplace problems
• decision-making processes including barriers to effective decision-making
• sources of relevant information to identified issue, including desk research and stakeholder consultations
• organisational requirements for development and presentation of a brief and feedback register
• approval process for workplace solution.

Answer each question in as much detail as possible.

1. Discuss 2 advantages and 2 risks in the development of solutions for identified workplace problems?

Question 2 Context Scenario for Question 2:

Consider, for example, a manager who is trying to decide between one of two possible marketing campaigns. The first is more conservative but is consistent with what the organization has done in the past. The second is more modern and edgier, and might bring much better results or it might be a spectacular failure. The manager making the decision will ultimately have to choose one campaign and see what happens, without ever knowing what the results would have been with the alternate campaign. That uncertainty can make it difficult for some managers to make decisions, because committing to one option means forgoing other options.

2. a) Based on the scenario above, discuss the decision-making process
3. b) Discuss at least 3 barriers to effective decision making relevant to the scenario and explain why you consider them as barrier to effective decision making according to the scenario?

3. Discuss at least 2 sources of relevant information to identify issues.

4. Discuss the critical thinking techniques applicable in workplace

Section C: Performance Activity 

Address this complex workplace issue and use critical thinking to resolve the conflict. You are required to complete the following: 

1. identify task objectives and risks involved with pursuing identified problem
2. research legislative frameworks and applicable frameworks for identified problem
3. calculate resources required for solution development process
4. develop strategy to facilitate others in idea generation for possible solutions
5. discuss how you will use feedback to revise solution to achieve stakeholder approval
6. Seek necessary approvals for the implementation of the solution. Demonstrate communication method to seek approval such as email, meeting, etc.