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Introduction 

Presley Pantene, the owner and founder of the Penelope Pitstop – hair and beauty salon, decided to move to an Enterprise Bargaining Agreement after several salon managers raised concerns about certain provisions in the current Award. The EBA for Penelope Pitstop will be based on the existing Hair and Beauty Industry Award (2010), but Presley wanted to change some of the clauses in relation to hours of work; overtime and penalties; taking breaks; first aid allowance; termination; and consultation about changes to rosters or hours of work. A meeting was called between Presley Pantene (Owner and Manager), Lane League (union representative from the Hair Stylists Australia Union), Casey Capital (employer representative from the Victorian Chamber of Commerce and Industry) and Gaylen Glammer (an employees from the Sydney salon). As a mediator, I would put forward the following arguments to help persuade the parties to agree to the terms provided. 

Overtime and Penalties

Problem Increase in working hours affects the work-social life balance of employees
Questions for Presley
  1. How do you think this can be solved? 
  2. How about putting a surcharge of 2% on customers coming during extra working hours to pay incentives to the employees
Answer from Presley Pay rate is increased  to $30 which break-evens, and there is 5% partnership for those employees
Negotiation  Monetary and non-monetary incentives for the employees including bonuses, contests, holidays, etc.

The problem regarding overtime is that the increase in working hours from 5 to 7 am affects the social and work life balance for the employees. According to Gaylen Glammer, the penalty rights would impact her life and she is not interested in taking responsibility for a partnership in the salon business. Therefore, there should be some incentives or bonus for the employees to work the extra hours. First, Presley is suggested on how this problem could be handled. He explained that the salary is increased and money made from those extra hours break-evens. Being a mediator, I would suggest that there could be a surcharge implied on the customers who come between 5 to 7 am to generate extra money to pay bonuses to the employees as the Salon neither makes profit nor loss from the 1.3% pay rate. As the owner says that the staff in the extra working hours would be less, this could be a burden on those employees. For that, the salon could review the performance of employees and the sales. If the sales improve, then more employees can be hired for those extra hours. 

There should also be incentives other than the monetary incentives for the employees to work extra hours, so that they do not lack motivation. By setting realistic goals of blow waving hair in the morning, the employees could be given gift cards, holidays or trip bookings. Also if the employees sell a number of services to customers in a month, he could get raffle tickets for a contest and win services of the salon. The sale of those services could help in arranging these incentives for the employees

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