BSBLDR602 Assessment Task 1–Written Questions
All answers must be given in a minimum 300 words or more
- Explain the policies and procedures in an organisation that relate to providing leadership.
- As a leader/manager in the workplace, how do you apply business ethics to your leadership style and the organisations mission, objectives, and values?
- Explain a process you would use to establish and maintain a positive work environment for both individuals and teams.
- Explain what it means for an organisation to have a mission, purpose and values.
- Why should an organisation have objectives?
- Why should an organisation have plans and strategies?
- What is a regulatory requirement? Provide an example.
- Why should an organisation have change processes in place?
Assessment Task 2 – Case Study
Bayside Call Centre Organisational Portfolio. Relevant documents may include:
- Business Overview
- Documented policies and procedures that are currently in place within the business.
- Position Descriptions
Part A –Report(1500 words min)
Quality Improvement Report
Introduction
Background
Overview of the situation
Goals/objectives of the teams/Individuals
Values and standards of the company
Action plan for the company
| Sr | Goals | timeframe | Assigned to | Actionsneed to be taken | Status |
The team as well as individual KPI’s
| Sr | Name of the Team/ Individuals | Goals | Required Key performance indicators |
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New systems for call centre and their use:
Communication plan
| Sr | Mode of communication | Time | Date | Location | status |
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RequiredLeadership competencies and skills
Conclusions/Suggestions:
Part B – Situation Analysis & Improvement Plan
- Investigate the complaints or issues raised 500. Words
2.Report the possible reasons & resolution.500 Words
- Improvement plans.500 Words
| SN | Identified Problems | How to correct | Resources Needed | Time Frame |
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Part C – Professional Development
Example:Webinars, Online trainings, Online meetups, Newsletter, Networking events, Representations, Books, Research papers etc
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Assessment Task 3–Role play
Following the Case Study Report made in Assessment Task 2 Part A, you are to have a meeting with the Call Centre teams, where you will be explaining the KPI’s and responsibilities that you have created.
Part A – Team Meeting
- Handouts with information regarding the KPI’s (PPT/Handout)
- Company goals & objectives,
- Company values and standards
- Team KPI’s
- Employee Handbook or some relevant policies & procedures
- Plan for systems training (dates & inclusions)
| SN | Name of the training | Provider | Date | Location |
| 1 | ||||
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Part B – Individual Meeting
Class Activity
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