BSBSTR502 Task 1 – Knowledge Questions

• This is an open book knowledge test, to be completed in your own time.
• You need to answer all the written questions correctly.

Required

·         Access to textbooks/other learning materials.

·         Access to a computer and Microsoft Office.

·         Access to the internet.

Timing

Your assessor will advise you of the due date of this assessment via Canvas.

Submit on Canvas

1.      This completed workbook

Assessment criteria

• All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.

Re-submission opportunities

• You will be provided feedback on your performance by the Assessor via Canvas. The feedback will indicate if you have satisfactorily addressed the requirements of each part of this task.
• If any part of the task is not satisfactorily completed, the assessor will provide you with written feedback to guide you on what you must undertake to demonstrate satisfactory performance. This assessment may be re-attempted twice. Your resubmission must be uploaded within three (3) days of receiving your grade of “not yet satisfactory”. You must clearly display “Resubmission” on your resubmitted work.
• You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with unfairly or have other appropriate grounds for an appeal.

b)      Two (2) examples of business-related processes

Explain how the selected systems could be used to support effective continuous improvement.

·         knowledge management

·         performance management

·         quality and

·         sustainability.