BSBXCM501 Lead Communication in The Workplace - Assignment Task 2

·         Establish communication protocols

·         Coordinate effective communication

·         Present and negotiate persuasively

·         Review communication practices

In this assessment you will analyse the provided case, undertake research using Bounce Fitness website, and complete the 3 parts of the project to demonstrate your skills in leading communication in the workplace.

What are you required to do to undertake this Case Study?

To complete this assessment, you must use the simulated business “BOUNCE FITNESS” by clicking on the link below. This business is a fitness company which is in all States within Australia. Bounce Fitness website contains information about the company, Infrastructure, People, Policies and procedures, Performance of the business, Documents, and scenarios. You can find the login details on Canvas: http;//bounce.precisiongroup.com.au/account/ 

To successfully undertake this assessment, you should be doing the following:

• Read the provided Case Study, scenarios and Bounce Fitness additional resources couple of times and understand the requirements
• Clarify the requirements with your trainer and assessor if you are not sure
• Research appropriate websites as directed by your trainer/assessor
• Complete all of the 3 parts of the project and upload them on Canvas
• Discuss with your trainer/assessor the contents of the project you will be submitting

Context and conditions of undertaking the tasks?

The prescribed tasks will be undertaken by you after carefully analysing the case scenarios. Your trainer will also provide you guidance on the websites to be researched. Your trainer/assessor may also set certain conditions under which you will perform the tasks required by this assessment. For example, your trainer may set a time limit to perform a task or, ask you to repeat a task or, ask you to give additional information about the performance by asking you some verbal questions or, they may prescribe you some new conditions to undertake certain tasks.

Given your personal conditions, your trainer/assessor should also be able to make some reasonable adjustments in undertaking the tasks of this assessment. You should check with your trainer/assessor about the conditions under which the tasks should be completed, and the possible adjustment they can make in undertaking these tasks.

What specific WHS requirements may be involved?

This assessment will require you to be aware of the standard Workplace Health and Safety requirements e.g. Workplace Health and Safety Act and Workplace Health and Safety Legislation Your trainer/assessor will advise you on these and other legislative requirements.

Tasks and frequency of performance

Details of the tasks to be undertaken in this assessment are provided in this document. The tasks listed must be performed at least once.

Getting Started

The assessment may be re-attempted on two further occasions (maximum three attempts in total). All assessments must be resubmitted 3 days within receiving your unsatisfactory grade. You must clearly indicate “Re-submission” on your resubmitted work.

You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as may be needed. All questions must be answered satisfactorily for the assessment to be completed satisfactorily.

For any assessment conducted that is incomplete, or without satisfactory performance, the assessment will need to be completed again after further training support. This may be simply to focus on question areas not achieved in the prior assessment.

Submitting your assessment

When you are ready to submit your assessments, upload the files in Canvas via the submission tab. It is important that you keep a copy of all electronic assessments submitted to Canvas. Please submit all assessment components.

Word count

In this assessment some of the questions include a word count. This is a guideline only, but your answers should not vary substantially (i.e. +/- 10%) from the word count provided. Microsoft Word includes a word count tool.

You are a Sales Team Leader at Bounce Fitness and your team has been underperforming in the last three (3) weeks. You haven’t been meeting your targets in terms of subscriptions and new member sign ups. Your boss of two years is demanding that you increase your productivity by 20% in the next 2 weeks or else he will do a revamp of your team, putting some team members in other teams.

·         If you are completing this unit face to face: your fellow students can be selected as team members.

·         If you are completing this unit online: you can choose your friends, family members, other students, or work colleagues to form such a team of which you are a member to complete this assignment. (You MUST video record and upload into Canvas the role play consisting of one (1) meeting conducted in ‘Part B’).