COIT20252 Business Process Management - Assignment 3

You are required (as a group with three to four members) to write a report based on SAP’s case study. This case study describes essential elements of the company’s business process management journey.

Case Study Reference:

Reisert, C, Zelt, S & Wacker, J 2018, ‘How to move from paper to impact in business process management: the journey of SAP’, in J vom Brocke & J Mendling (eds), Business process management cases: digital innovation and business transformation in practice, pp. 21-36, Springer, Cham.

The case study can be downloaded from the link provided on the Unit’s Moodle site.

As a future Business Process Analyst, you are required to critically analyse the given case study and write a report that provides diverse insights into Business Process Management (BPM). In doing so, you will emphasise on the need for BPM, the organisational situation, the transformation journey, the results achieved, and the lessons learnt on the BPM path, as depicted in the case study and other relevant scholarly sources.

For the main body of the report, you are advised to incorporate the four-part structure outlined below:

Part 1: Necessity of Business Process Management

Some points to consider are:

• Organisational background
• Need of BPM initiatives
• Problems faced - Bottlenecks
• Conduct a SWOT analysis of SAP.

Part 2: Business Process Management Lifecycle

Some points to consider are:

• Phases of the BPM lifecycle
• Process mapping
• BPM stakeholder community
• Continuous process improvement vs business process reengineering

Part 3: Business Process Management Governance

Some points to consider are:

• Process maturity models. Draw SAP’s process maturity model.
• Process performance measurement. Identify product, process and project metrics.
• Role of process office
• Develop a Balanced Scorecard for SAP.

Part 4: Process Improvement

Some points to consider are:

• Results achieved
• Primary Improvement Dimensions (Left column of Figure 4 from the case study)
• Lessons learned
• Critical success factors for SAP’s transformation

The above points are used as examples and should not limit your reasoning and critical analysis. Please be mindful that you may find that all these points may not be relevant, so please exercise your own discretion. A thorough reading of the case study will enable you to identify the relevant points. Based on the identified shortcomings, you should provide the recommended improvements in the Conclusion section of the report.

The overall structure of the report will be as follows:

Executive Summary

Table of Contents

Introduction

Main Body (Parts 1-4)

Conclusion

• Summary of main points
• Limitations of your report

References