SISXCC002 Assignment

Students are to read the case study and answer the following question

Case Study

Part A – Setting up your Gym

You are a personal trainer with 5 year experience. You have now decided to open you own studio gym.  Your organisation is very much client base and goal is to provide best possible client services. Answer the following question for your future business

1. Who is going be your target client?

2. Which client services activities does your organization provide?

3. Which policies and procedure will help you to access and interpret the client services required?
4. Choose three services that your gym will provide and then demonstrate how you mange the service.
5. Initial development of the service:
6. Continual development:
7. Improvement:
8. Identify all staff requirements and training needs for your gym?
9. How would you monitor, implementation and evaluate client service system by staff member?
10. Explain and in cooperate at least 3 need analysis for staff training.
11. How would you maintain record of training and achieved service level?

Julie is 28 year old female who is has come to you to lose weight and get fit. Julie weights 85kg, height 140cm. Julie also complain about having LBP occasionally. She used to play tennis when she was in high school. Julie can only train in evening as she works during the day

1. What of client is Julie?
2. What services are relevant to Julie? -
3. Would you provide referral service for Julie? To who? And why?
4. How can Julie help you develop and improve your client services?

Peter has been your client for past 3 months now. Peter weights 95 kg. And has border line blood pressure towards the higher end.  Client has not reached his goal.  You wish to know about his experience at your gym.

1. How would you review and analyse clients feedback?

2. Peter has provided his feedback form. Review and analyse his feedback form and elaborate your interpretation?

3. Would you refer peter to any appropriate personnel? Who ? why?
4. 
   What actions will you take to improve clients feedback?